0
0

Frequently Asked Questions

Will the bidet fit my toilet?

For Neo toilet set bidets, please see the dimensions in the diagram below to decide if the bidet will fit your toilet.

For Luxelet bidets, please see the dimensions in the diagram below.

How far does the bidet extend from the side of the toilet?

The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. See “E” in the chart below.

What is the minimum or maximum water pressure needed for Luxe Bidets?

The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI.

Is there a weight limit for the Luxe Bidets?

The weight limit for our bidets is about 350 lbs.

What parts come with the bidet and will they fit with my plumbing?

For Neo Series and MB Series Models

Luxe Bidet mechanical attachment models include all parts necessary for standard installation. Cold water bidets (such as Neo 110, 120, 180, 185, and MB110 models) will come with a 7/8″ x 7/8″ x 1/2″ cold water t-adapter (fits most standard toilet tank connections), and 1/2″ x 1/4″ cold water bidet hose (which connects from the 1/2″ connection of the cold water t-adapter to the 1/4″ cold water bidet inlet on the back of the unit. Hot water bidets (such as Neo 250, and 320) will come with a 7/8″ x 7/8″ x 1/2″ cold water t-adapter, 1/2″ x 1/4″ cold water bidet hose, 3/8″ x 3/8″ x 8mm hot water t-adapter (fits most standard hot water sink connections), and 8 mm hot water PU hose with 1/4″ metal nut (which connects from the 8mm connection of the hot water t-adapter to the 1/4″ hot water bidet inlet on the back of the unit. All Luxe Bidet mechanical attachment models come with plumber’s tape (to wrap around threads for further prevention against leaks), owner’s manual with detailed installation instructions, and a wrench.

For Luxelet850 and LuxeletE890 Electric Bidet Models

The Luxe Bidet Luxelet 850/890 Electric Bidets include all parts necessary for standard installation. The LuxeletE850 comes with the smart bidet toilet with control panel, t-valve, hose, screw components, and catch plate to complete installation onto a standard elongated toilet. It also includes a detailed owner’s manual with installation instructions.

The LuxeletE890 comes with the smart bidet toilet with remote control (including batteries), t-valve, hose, screw components, and catch plate to complete installation onto a standard elongated toilet. It also includes a detailed owner’s manual with installation instructions.

Are the bidets ASME or CUPC certified?

Our Neo Series bidets are ASME certified. Please contact us for more details on the ASME standards.

Will there be a gap between the seat and bowl after installing the bidet?

It will depend on the shape of the toilet seat. Some seats that have curved inner lips and toilet hinge tabs may not lay flat on the bowl after installation of the bidet. If you are experiencing this issue, please contact us for toilet seat bumpers.

Can I install the bidet on my commercial toilet?

Certainly. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply.

Can I install the bidet on my RV toilet?

Yes, as long as you can attach the bidet between the toilet seat and bowl. If a different size t-adapter is needed or if there is no access to the toilet tank connection, please contact us for alternative parts.

What material is the body of the bidets made from?

Our bidets are made from very strong (yet light and flexible) plastic. The smooth, high quality plastic is easy to clean and looks great on any toilet.

How durable are the materials in Luxe Bidets?

The outside plastic is very durable and strong and is made to stand up the high water pressure that will flow through it. Inside of the Neo bidets where the water runs through are durable metal-ceramic valves.

Do you carry bidets in different colors such as bone, ivory, black, etc.?

We currently only carry white-colored units, but we may introduce different colored units in the future.

I need help choosing a bidet. What are the features of each bidet?

View our model comparison chart.

We carry 3 different category of bidets – (1) Mechanical Attachment Bidets (2) Electric Bidets (3) Handheld Bidets. Below are the different features of each category:

Mechanical Attachment Bidets

The Neo 110, Neo 120, Neo 180, and Neo 185 are cold water mechanical attachment bidets that require no electricity. The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. The Neo 120 is same as the Neo 110 but also comes with a self-cleaning function for the nozzle. The Neo 180 is the same as the Neo 120 but comes with dual nozzles (normal wash nozzle and a women’s wash nozzle). The Neo 185 is same as the Neo 180 but comes with a turning dial (instead of a lever) to control water pressure.

The Neo 250 and Neo 320 are hot and cold water mechanical attachment bidets that require no electricity (the hot water is sourced directly from the hot water sink supply usually located next to the toilet). The Neo 250 comes with a single nozzle and does not include the self-cleaning function for the nozzle. The Neo 320 is our top of the line hot and cold water bidet with dual nozzles (normal wash nozzle and a women’s wash nozzle) and comes with a self-cleaning function for the nozzles.

Electric Bidets

The LuxeletE850 and LuxeletE890 are electric bidets. Unlike the mechanical attachment bidets which are retrofitted to fit underneath the existing toilet seat, electric bidets completely replace the toilet seat and will require an electric outlet near the toilet for installation.The main difference between the E850 and E890 is that the E850 comes with a control panel (no remote), and the E890 comes with a remote (no control panel).

Handheld Bidets

The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. Unlike the mechanical attachment and electric bidets, handheld bidets are handheld sprayer heads which allow for a more manual type of cleansing, and can be hung on the wall next to the toilet or on the toilet tank when not in use. The only difference between these 2 models is that the Neo 90 is nickel-plated and the Neo 95 is chrome-plated.

What is the difference between the MB110 and Neo 110?

The main difference between the MB110 and Neo 110 are in the different materials used for the construction of the hoses and inner valves.

The MB110 and Neo 110 are both cold water bidets with only the pressure control function. The MB110 has plastic inner valves and comes with a plastic cold water hose. The Neo 110 is our newer upgraded model with higher quality metal-ceramic valves, a metal braided cold water hose, and a movable nozzle guard gate to protect against unhygienic splashes.

View our model comparison chart.

What's the difference between the Neo 180 and 185?

These models have the same features. The only difference is the Neo 180 has a lever while the Neo 185 has a knob to adjust water pressure. The lever lifts up and down and the knob turns to the right and left.

View our model comparison chart.

What does 'self-cleaning' mean?

The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. The Neo 320 self-cleaning feature will work regardless of whether the hot water is connected or not.

How does the self-cleaning nozzle feature on some bidets work?

The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle(s) of the bidet in a stream of water. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. The Neo 320 self-cleaning feature will work regardless of whether the hot water is connected or not.

What's different about the feminine wash mode? Does it work on both males and females?

The feminine nozzle is angled a little lower and has a softer spray. Both the normal and feminine nozzles can be used by both males and females. The feminine nozzle, which some of our bidets come with, additionally offers a slightly different angle and spray option.

Some bidets have two nozzles. What is the difference between the nozzles and how are they used?

Our dual nozzle bidets feature a regular wash nozzle and a feminine nozzle. The wash nozzle is the standard nozzle on all our bidets. The feminine nozzle has a higher angle and more holes for a softer spray. The nozzles are operated separately; you cannot spray from both at once. To see which models have dual nozzles, please click here to see the model comparison chart.

Can I use hot water with Neo 110, 120, 180, 185?

No, these are cold water models and do not come with necessary parts or valves to accommodate hot water.

How is the water heated in the Neo 250 and 320 models?

The Neo 250 and 320 draw water from both your fresh cold water supply and hot water supply by connecting to the toilet tank and sink valve respectively. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water.

Can the Neo 250 or 320 work with cold water only?

Yes. To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. The cap can be screwed onto the hot water inlet, as shown here.

Why is the hot water hose included in Neo 250 and 320 plastic, and is that safe?

The plastic used in our bidets is very durable and strong. It is made to stand up the high water pressure that will flow through it.

What is the function of the 'nozzle guard gate' and how does it work?

The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. It remains closed at all times and can manually be opened for deep cleaning.

Does water sit in the small reservoir on the bidet so that it is generally at room temperature when used?

The water does not sit in the reservoir. Actually, there is no reservoir in these mechanical bidets. The water comes directly from the fresh water supply. The water temperature will be the same as the fresh water temperature.

If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. Currently, those models are the Neo 250 and Neo 320. To see a model comparison chart of all our bidets, please click here.

Is the water that comes out of the bidet stored in the toilet tank?

No. The water that the bidet sprays come from the water supply. The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself.

Do you carry any units that come with left-sided controls?

We currently do not carry any models which have left-side or left-handed controls, although we may introduce them in the future.

Where do I download the bidet instructions?

Please click on your bidet model to download instructions.

Neo 110
Neo 120
Neo 180
Neo 185
Neo 250
Neo 320
MB110

Can I install the bidet on my commercial toilet?

Certainly. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply.

Can I install the bidet on my RV toilet?

Yes, as long as you can attach the bidet between the toilet seat and bowl. If a different size t-adapter is needed or if there is no access to the toilet tank connection, please contact us for alternative parts.

Do I need to purchase any additional parts to install the bidet?

All parts needed for installation are provided in the package. No additional parts are required.

Will there be a gap between the seat and bowl after installing the bidet?

It will depend on the shape of the toilet seat. Some seats that have curved inner lips and toilet hinge tabs may not lay flat on the bowl after installation of the bidet. If you are experiencing this issue, please contact us for toilet seat bumpers.

After installing the bidet, the toilet seat sits at an angle and does not rest on the toilet bowl. What should I do?

This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl.

If you install a bidet and consequently your toilet seat will not rest on the bowl, you may purchase rubber spacers directly through our Accessories page. The rubber spacers attach to the bottom of your toilet seat. These spacers have an adhesive back for easy attachment. You may click here to contact us if you have any questions or need further assistance regarding this issue.

I do not have access to my toilet tank connection. Therefore, I'm having trouble connecting my cold water parts. How can I install the bidet?

If your toilet has a toilet tank connection, but has a solid rigid pipe instead of a flexible water supply hose, please check if this pipe can be removed from both ends. If it can, then you can replace the pioe with a cold water supply hose provided here. If you cannot remove the rigid pipe or you have a hidden/hard-to-reach toilet tank fill valve connection, then you can use an alternative installation method. You can video about this method here or you can use the following instructions:

The alternative installation method involves attaching a 3/8″ or 1/2″ metal t-adapter with an 8mm side directly to a cold water supply valve. Then, a PU hose with an 1/4″ nut on one end can be used to connect the t-adapter to the bidet. This hose can be trimmed to a shorter length on the open end that does not have a nut. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet’s or sink’s) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need.

My toilet seat comes with twist hinges that lock in place. How do I install the bidet on my toilet?

Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. Our bidets can be installed with these toilet seats. The trick is to also remove the screws/bolts that attach the seat hinges to the bowl.


To install our bidets on a toilet seat with twist hinges, first unlock the hinge caps by twisting them counterclockwise.


Once the seat is removed, remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl.


After removing both the toilet seat and the screws/bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws.


Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place.

I have a riser or a raised toilet seat. Can I still install the bidet?

You can install our toilet seat bidets if you are able to install the bidet between the raised toilet seat and the toilet bowl. You can check if your toilet bowl is compatible with the bidet here. However, our Neo Toilet Seat bidets have a fixed spray angle and therefore may function differently when installed with a raised toilet seat.

Do I need a plumber to install the bidet?

Our bidets can be installed with or without the help of plumber.

My toilet tank is not filling up with water after installing my bidet.

After installing the bidet, double check to see if you water supply valve was turned back on. To turn the water supply valve back on, turn the handle at the valve counter-clockwise.

My toilet keeps making a noise as if water is running after installing my bidet.

Sometimes during installation, your toilet bowl’s fill tube may have been displaced. Locate the plug and place it back onto the fill tube.

After installing the bidet, I hear a loud banging sound coming from my toilet or pipe. What can I do?

Sometimes air gets trapped in your pipes after installing the bidet. Try uninstalling and reinstalling your t-adapter(s) to allow any leftover air to escape your pipes.

How do you connect all the parts for the Neo 320?

Please refer to the helpful diagram below which shows how all the t-adapters and hoses fit for our Luxe Bidet Neo 320 (click to enlarge). The diagram also includes the connection sizes of all the parts.

My bidet's nozzles are off-center/not spraying forward anymore.

If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. You can adjust the nozzles to point forward by turning it manually. Proper adjustment of the nozzle(s) will depend on the model you have.

To adjust the nozzle for the MB110, fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward.

The video below shows how to adjust the nozzle of MB models.

To adjust the nozzle(s) for the the Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, Neo 320 models, open the guard gate, then fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward.

The video below shows how to adjust the nozzle of all Neo models.

My bidet's nozzle is not retracting by itself.

The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. This should safely dissolve any hard water build up. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. If there isn’t enough space, try moving the bidet forward, away from the toilet tank. You can also view a video of the troubleshooting steps here.

My bidet is spraying water too far forward, how can I adjust this?

While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank. If the spray is in the general correct area, we also recommend the user moving into the proper area for the spray to cleanse. You can also check if your toilet seat is pressing down on the nozzle assembly. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet.

My bidet is spraying water down into the toilet.

If water is spraying straight down into the toilet, it is likely that the nozzle cap has fallen off somehow. If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle.
Please click here for replacement nozzle caps.

My bidet is spraying water everywhere.

This problem may be caused by the nozzles not being able to extend below the guard gate properly. First, check if the nozzles have enough space to extend. If they do not, move the bidet forward away from the toilet tank. Second, try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. This should safely dissolve any hard water build up. Lastly, check if your toilet seat is pressing down on the nozzle assembly. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet.

My bidet's nozzle guard gate stays open.

The toilet seat may be pushing the guard gate open after use. Please bring the bidet forward away from the toilet tank and, if needed, install rubber bumpers underneath your toilet seat to elevate the seat off of the bidet.

The water pressure from my bidet is too high.

If the water pressure from your bidet is too high, you can try installing a metal t-adapter with a shut-off valve (linked below), in place of the provided t-adapter. This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. Another quick solution to reduce the water pressure is by partially closing your water supply valve.

The water pressure from my bidet is too low.

If the water pressure from your bidet is too low, please try cleaning your bidet’s nozzles, make sure your water supply is fully open, and if you own a Luxe metal t-adapter with shut-off valve, make sure it is fully open. Please note that the water pressure of your Neo bidets, which are mechanical, will be equal to the water pressure of your household. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI.

My bidet's self-cleaning isn't working.

When sitting on the toilet and turning on this mode, first turn the lower knob all the way to the right, then turn the upper pressure knob to the right. The nozzle cleaning mode will not activate if the lower knob is not pointing all the way to the right.

I am missing a toilet tank and the T-adapter does not fit to the sink connection. What is the solution?

If your toilet does not have a water tank, you will need a T-adapter that connects to the sink connection, toilet hose connection, along with the connection to the bidet. You will have to measure the connections to see which T-adapter will fit properly into the connections.

Depending on the measurements, you may be able to find the proper T-adapter directly through our website on the Accessories page. If not, you may be able to find one in your local hardware store.

The self-cleaning nozzle mode does not work when I switch the knob to 'Nozzle Cleaning'. What is the solution?

To turn on the self-cleaning nozzle mode, you must first turn the knob so that it points to Nozzle Cleaning. After that, you must also turn the pressure control knob so that it is on high (or lift the pressure-control lever for the Neo 180, Neo 250 or Neo 320 models). Click here to contact us if you need further assistance regarding this issue.

My bidet has dual nozzles. How do they work?

Bidets with dual nozzles will have an upper knob that will turn on the bidet and control the water pressure, and a lower knob that can twist left and right to switch between your bidet’s nozzles and its self-cleaning mode. To select the softer and lower feminine wash while sitting on the toilet, turn your bidet’s mode knob all the way to the left and then turn the water pressure knob to the right to activate the nozzle. To use the traditional wash nozzle, place the mode knob’s position in the middle and activate using the water pressure knob.

What accessories can temporarily shut off the water flow to the unit?

If you have a Neo series bidet, you can install the Luxe Metal T-adapter with Shut-off Valve in place of the plastic t-adapter. This is available for purchase on the Accessories page.

This t-adapter is ideal for households with children or pets, as the bidet can be ‘locked’ so it cannot be turned on by accident.

I lost the nozzle cap(s) on my unit. Where can I purchase this piece?

Please click here to contact us for replacement nozzle cap(s).

I lost or broke the wing nut on my MB110. Where can I purchase this piece?

Please click here to contact us for replacement MB110 wing nut(s).

The hot water t-adapter provided with the bidet is too small for my connection. Do you have a larger size?

The hot water t-adapter included with our bidets is 3/8″ at the top and bottom. If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our Accessories page.

  • Sign up
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.
Cart Overview